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Below is the We're Working On The Missing Shipmenttemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link.
March 11, 2014
Contact Name
Address
Address2
City, State/Province
Zip/Postal Code
OBJECT: WERE WORKING ON THE MISSING SHIPMENT
Dear [CONTACT NAME],
At this point I honestly dont know what happened to your shipment. Im just glad you didnt wait any longer before calling and checking.
Were air shipping (at our expense) the products you ordered ([INVOICE #]), so youll have them in time for your advertised sale. They will arrive on Thursday, and youll be able to meet your advertising obligations.
In the meantime, were working on the missing shipment. We need some answers to be sure we dont put you or anyone else through unnecessary anxiety again. As soon as I know what went wrong, Ill let you know.
Thanks for your help and for being on the ball. With customers like you, we try even harder.
Sincerely,
[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM]click to download We're Working On The Missing Shipment template
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