Below is the  Apology For System Downtime Or Irregular Servicetemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link. 



March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: APOLOGY FOR SYSTEM DOWNTIME OR FOR IRREGULAR SERVICE


Dear [CONTACT NAME],

Thank you for your patience this [WEEK/MONTH] while we completed the release of our new interface OR while we upgraded [SPECIFY]. Regrettably, the system upgrade OR [SPECIFY] was not as seamless as anticipated, however our development team has restored the system to a normal state.

We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we work diligently to resolve any outstanding issues.

Our call and support ticket volumes escalated considerably this [WEEK/MONTH] and we sincerely apologize for any longer than usual hold times or longer response times to your questions. We are working as quickly as possible to respond to all of them.

We have received many great suggestions for improving [SPECIFY]. We are working on implementing many of them as quickly as possible.

Your continued support is appreciated.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 


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